Resources

Supporting Utility Programs

Program Evaluation and M&V Approaches
Program Design and Incentives
Customer/Occupant Engagement, Recruitment, and Best Practices
Value to Utilities

Customer/Occupant Engagement, Recruitment, and Best Practices

Report

American Recovery and Reinvestment Act of 2009: Final Report on Customer Acceptance, Retention, and Response to Time-Based Rates from Consumer Behavior Studies

Results from the study shows that under opt-out recruitment approaches enrollment rates were indeed much higher (92% vs. 15%) and peak demand reductions were generally lower (6% vs. 12% for TOU and 13... Results from the study shows that under opt-out recruitment approaches enrollment rates were indeed much higher (92% vs. 15%) and peak demand reductions were generally lower (6% vs. 12% for TOU and 13% vs. 23% for CPP) than under voluntary enrollment methods.
See Report (1.84 MB)
Report

American Recovery and Reinvestment Act of 2009: Experiences from the Consumer Behavior Studies on Engaging Customers

This report presents lessons learned by utilities through consumer behavior studies (CBS) conducted as part of the Department of Energy’s (DOE) Smart Grid Investment Grant (SGIG) program. Table ES-1... This report presents lessons learned by utilities through consumer behavior studies (CBS) conducted as part of the Department of Energy’s (DOE) Smart Grid Investment Grant (SGIG) program. Table ES-1 lists 22 lessons learned including a handful of major findings for utilities, regulators, vendors, and third-party providers to consider.
See Report (1.01 MB)